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dizzle88 08-25-2013 10:10 AM

Internet Service Providers are the devil
 
So get this, I've just moved out of home for the first time and got a house with my girlfriend. The last owners said they were leaving the internet and phone account going and for me to change it over to my name.
Which I promptly tried to do, I then got told that I couldn't just change the name over as I had to create my own account for security reasons (completely understand and completely valid point)

So I rang them on the 17th august and they agreed to set up my new starting internet on the 29th, whilst keeping the previous owners internet running until that date so we could still use it (which the previous owner agreed to)

I then get an email two days later saying "thanks for taking your internet out with us, its due to be set up on the 10TH SEPTEMBER (WTF!!) and your landline will be switched off on the 3rd of september and switched over to your name.

So we've gone from the 29th august for internet to the 10th september without me ever saying a word.

So I ring them, not able to get through to someone who is the same ethnicity as me so naturally there are a few communication problems. They then tell me that I owe 203 and they will be sending the bayliffs round if I do not pay it!!!

When I said i've been in this property a week! they said "are you not Mr wood?" I said no I have told you my name 3 times already.
No apology from them after threatening legal action against me without having the right mind to check they have the right customer on the phone.

In all BT have gave me 3 phone numbers, I have no idea why.

I then got through to someone who is the same ethnicity as me, who had the audacity to say that I am the one confusing them because I keep quoting the wrong phone number when I ring them up, which I said "How am I supposed to know you've gave me 3 numbers!"

So now I have no internet from the 3rd to the 10th, i go on holiday on the 9th and I have no way to watch saints vs falcons unless I use the dreaded C word, "Cancel"

TheOak 08-25-2013 10:31 AM

Re: Internet Service Providers are the devil
 
Peace be with you.

QBREES9 08-26-2013 12:03 AM

Re: Internet Service Providers are the devil
 
What was that ?

SmashMouth 08-28-2013 07:24 AM

Re: Internet Service Providers are the devil
 
Time to go to a sports bar and watch the game there.

SloMotion 08-28-2013 07:32 AM

Re: Internet Service Providers are the devil
 
Whatever happened to "bring your own access"? Do you need a DSL line for that? Or should this question be in the Techie-section? :mrgreen:.

TheOak 08-28-2013 10:30 AM

Re: Internet Service Providers are the devil
 
This right here: "are you not Mr wood?"


Would have gotten a "that's what she said" from me right off the bat.

QBREES9 08-29-2013 01:03 PM

Re: Internet Service Providers are the devil
 
MR WOOD !!!

dizzle88 08-31-2013 02:36 AM

Re: Internet Service Providers are the devil
 
Quote:

Originally Posted by TheOak (Post 520806)
This right here: "are you not Mr wood?"


Would have gotten a "that's what she said" from me right off the bat.

damn, why didn't I think of that lmao

Bearing in mind that all calls are recorded by them, that would be one that would get a few laughs lol

QBREES9 08-31-2013 07:05 AM

Re: Internet Service Providers are the devil
 
No, my name is Mr Woodcock.

homerj07 09-02-2013 07:13 AM

Re: Internet Service Providers are the devil
 
Wow that does suck. As I always say... SPPMO


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