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this is a discussion within the Everything Else Community Forum; This has to be one of the funniest things in a long time. I think this guy should have been promoted, not fired. This is a true story from the WordPerfect Helpline, which was transcribed from a recording monitoring the ...
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08-28-2011, 11:20 AM | #1 |
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ROTFLMMFWAO!!
This has to be one of the funniest things in a long time. I think this guy should have been promoted, not fired. This is a true story from the WordPerfect Helpline, which was transcribed from a recording monitoring the customer care department...............
Needless to say the Help Desk employee was fired; however, he/she is currently suing the WordPerfect organization for 'Termination without Cause.' Actual dialogue of a former WordPerfect Customer Support employee. (Now I know why they record these conversations!): Operator: 'Ridge Hall, computer assistance; may I help you?' Caller: 'Yes, well, I'm having trouble with WordPerfect .' Operator: 'What sort of trouble?' Caller: 'Well, I was just typing along, and all of a sudden the words went away.' Operator: 'Went away?' Caller: 'They disappeared' Operator: 'Hmm. So what does your screen look like now?' Caller: 'Nothing.' Operator: 'Nothing??' Caller: 'It's blank; it won't accept anything when I type.' Operator: 'Are you still in WordPerfect, or did you get out?' Caller: 'How do I tell?' Operator: 'Can you see the 'C: prompt' on the screen?' Caller: 'What's a sea-prompt?' Operator: 'Never mind, can you move your cursor around the screen?' Caller: 'There isn't any cursor; I told you, it won't accept anything I type..' Operator: 'Does your monitor have a power indicator?' Caller: 'What's a monitor?' Operator: 'It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it's on?' Caller: 'I don't know.' Operator: 'Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that??' Caller: 'Yes, I think so.' Opera tor: 'Great. Follow the cord to the plug, and tell me if it's plugged into the wall.. Caller: 'Yes, it is.' Operator: 'When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one? ' Caller: 'No.' Operator: 'Well, there are. I need you to look back there again and find the other cable.' Caller: 'Okay, here it is.' Operator: 'Follow it for me, and tell me if it's plugged securely into the back of your computer..' Caller: 'I can't reach.' Operator: 'OK. Well, can you see if it is?' Caller: 'No..' Operator: 'Even if you maybe put your knee on something and lean way over?' Caller: 'Well, it's not because I don't have the right angle -- it's because it's dark.' Operator: 'Dark?' Caller: 'Yes - the office light is off, and the only light I have is coming in from the window.' Operator: 'Well, turn on the office light then.' Caller: 'I can't.' Operator: 'No? Why not?' Caller: 'Because there's a power failure..' Operator: 'A power .... A power failure? Aha. Okay, we've got it licked now. Do you still have the boxes and manuals and packing stuff that your computer came in?' Caller: 'Well, yes, I keep them in the closet..' Operator: 'Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from.' Caller: 'Really? Is it that bad?' Operator: 'Yes, I'm afraid it is.' Caller: 'Well, all right then, I suppose. What do I tell them?' Operator: 'Tell them you're too damned stupid to own a computer!' |
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