Budsdrinker

yeah I agree, the antlers have to go!

foreverfan

skymike

Man, I threw that one right down the strike zone, didnt I?

foreverfan

skymike

Hey Hou-Dats, I'm expecting word from management this afternoon, from
which I would be pleased to pass along and discuss amongst ourselves.
Will most likely tell the story, (which I have witheld until they had a chance to respond) along with their explanation & action plan.

Perhaps it is all a big misunderstanding? We will see. I am open minded,
and am sure you are also.

Thanks for your patience.

Budsdrinker

Can't wait to hear the whole story!

skymike

Hey, you'll get to see the story live if you & your wife come out. Could use all the support we can get, and besides you could participate in official Hou-Dat business.

Can somebody please find us a Pope hat?

Also, I need the roman numeral equivalent to '67.

willdownload

OK, that afternoon has come and gone ......is the verdict noted in B&G somewhere and I have just missed it?

Oh...and on another topic, I will be in Baton Rouge next SAT. Anyone able to recommend the best "watch place" to catch the Saints game?

Has to be kid friendly though.

skymike

Kellye, you and Drew are NOT bad gris gris. Please come tomorrow!

Sorry, yall, DJ business is keeping me very busy right now.

Ok, Woodrow's will be the place tomorow, Hou-Dats.

The mgmt. themselves will address us as a group, and I believe they might
be wanting to express how much they appreciate our business, and that they will be taking steps to improve their service & atmoshphere. I say lets hear them out, and be cool. Afterward, we can discuss amongst ourselves, if we still have reservations.

And now I can tell the story. Please read the whole thing, before you jump to anything:

Last Sunday, as the Saints were going to OT, the tv screens suddenly all went to a menu, which showed "Cowboys/Giants," and then sure enough, the beginning of the Cowboys game came on. A number of us began shouting, "Hey," but since we're always shouting in there anyway, it seemed to go unnoticed. Then some of us began pointing, gesturing, etc, but the staff did not seem to react with the urgency we were feeling. So then, of course the noise, gesturing, shouting, table beating, etc. escalated, as we began changing, "We Want The Saints!" So the manager in charge walked around the bar, to change the channels back, but as patrons continued shouting, he raised a double handed "bird," seemingly at the crowd. (see explanation below, please)

Well, fortunately, we got our game back, and of course the WIN sweetened it, but a number of us were outraged, and spoke to each other afterward. Apparently the management received a number of emails or calls, myself included in the communication on Monday. By mid-day Monday I had received both an explanation and a large apology from the manager involved.

Apparently his gesture was directed at a fellow employee, not the crowd, as it appeared, according to his email, but he admitted it was a poor decision, and understood our outrage.

The manager involved will be addressing us before the game tomorrow. Even if you might feel skeptical toward his explanation, or if you believe this could be a business oriented decision, I believe he is doing an outstanding job of handling this so far. I admire someone willing to stand up in front of a group, admit wrong, and spell out an action plan, which is what I believe we will hear tomorrow. I like what he is doing from both a character, and a business standpoint.

Pending a good word from Woodrows, I will likely recommend that we continue our good relationship.

You may disagree with me, and please tell me so tomorrow, if you do. My thinking is, no animals were harmed, plus I am envisioning an upgrade of
service, and a bit more appreciation, which I think we will enjoy. I say, lets hear them out.

Also, I would hope we dont turn it into a grievance session. If there is a change you would like to see, and a number of us agree on it, I believe we
could, through some newly created channels, be granted a wish or two, if we do so tactfully. Let's talk amongst ourselves, and then go back to them, if we have further opportunities.

I have a bit of experience working with the public, (not that I had any patience) so I can understand their viewpoint, as well as budget constraints. My wish is that we receive the appreciation good customers deserve, but also that we in turn treat their staff with courtesy. I am willing to give, and hopefully you are also.

Be sure and join us tomorrow, and help strenghten our voice, but mostly just come to hang out with other folks who love the Saints, New Orleans, and Louisiana.

GEAUX!

i'll be offline the rest of the weekend. if you need me, PM SuperDome, Sandlin, RaginCajun83, or Primadox, as they can all reach me.